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CRM: An Introspective What can it mean for your team? Success Derived from Data Quality Customer Relationship Management (CRM) focuses on the movement of customers through the pipeline, beginning with a marketing classification and culminating in a service experience. Anyone discussing CRM practices on a regular basis can appreciate the depth modern CRM platforms bring […]

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Chief Architect Interview Salesforce MVP Andy Boettcher Do you know Andy Boettcher, Chief Architect and Salesforce MVP? Listen to the “WizardCast” podcast interview to learn more about Andy and Demand Chain! Podcast: https://thewizardnews.com/2015/04/20/wizardcast-episode-iii-revenge-of-the-pithy-comment/ *There are so many different careers and jobs that involve Salesforce beyond being and administrator or a developer. Andy Boettcher is the […]

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Stabilization through Productization Salesforce System vs. Tool One of the many needs that we hear from our prospects and customers alike is the need to drive Salesforce to a point of stability, predictability, and reliability. Those three words are very similar indeed, but they have specific purpose: Stability A state where the system is gracefully¬†handling […]

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Case Study: Buhrs Holding BV Solution: Salesforce Sales Cloud How to go beyond the basics and get maximum value from Salesforce Buhrs is a leading worldwide provider of mailing and fulfillment solutions. Its systems prepare media products, such as magazines, newspapers, direct mail, books, videos, compact discs and cards, for distribution. Based in Rotterdam, The […]

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Case Study: Innovative Global Manufacturing Company Solution: Salesforce Service Cloud How a Salesforce partner portal gets channel partners on board. This innovative global manufacturing firm headquartered in Minnesota has revenues of $27 billion and employs 80,000 people worldwide. One of its divisions sells literally thousands of tape and adhesive products and relies on a worldwide […]

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Case Study: Shavlik Technologies Solution: Salesforce Service Cloud How to listen to the wisdom of the crowd with a Service Cloud online customer community. Shavlik Technologies, LLC is the market leader in the simplification of complex enterprise network configuration, compliance and security issues. Over 10,000 customers worldwide trust Shavlik to help keep their networks secure […]

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Case Study: Douglas Scientific Solution: Salesforce Service Cloud How to use Salesforce to lay the foundation for rapid growth Douglas Scientific sells a revolutionary fluid dispensing and array tape platform for genetic screening and discovery. A newly formed division of Minnesota-based Douglas Machine, the company has sold its groundbreaking technology to the world’s leading ag […]

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Case Study: Center for Diagnostic Imaging Salesforce Sales Cloud Healthcare Specialist CDI takes it one step at time for Salesforce Success Founded in 1981, The Center for Diagnostic Imaging (CDI) was one of the first freestanding, outpatient imaging providers in the country. CDI is now a national network of imaging providers offering a full range […]

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Case Study: Carlson Hotels Worldwide Solution: Salesforce Sales Cloud How to integrate a CRM system with other mission-critical systems to increase productivity Five major hotel brands operating in more than 950 locations in 71 countries make Carlson Hotels Worldwide one of the world’s largest hotel companies. Demand Chain helped Carlson develop an ingenious way to […]

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Case Study: GN Resound Solution: Salesforce Sales Cloud How to integrate on-demand CRM with SQL Server GN ReSound is the undisputed technology leader in the global hearing instrument markets. A major segment of worldwide market share comes from its North American operation, which is headquartered in Bloomington, Minn. The state-of-the-art facility produces thousands of sophisticated […]

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