Salesforce Service Cloud lets you deliver a new era of service in a hyper-connected world.
Service Cloud is the only AI-powered customer service platform, able to manage every service channel from social media to phone calls in one console.
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Service Cloud+AI can help you to:
- Instantly view customer profiles, purchasing history, account information and interactions on a single screen, and see every customer interaction in a chronological timeline.
- Assign cases to the agents best qualified to resolve them fast using AI recommendations.
- Automate email responses, field updates, and task assignments in a point-and-click interface.
- Route work based on your business’ priorities.
- Log all your calls automatically, and call customers with the click of a single button right in the Service Console.
- Respond to customer care requests sent directly to your team across all social platforms.
Give your agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein.
Resolve Service Issues
Improve field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, all in one dynamic, connected CRM solution.
Reduce Case Volume
Give clients the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.