Salesforce Service Cloud lets you deliver a new era of service in a hyper-connected world.
Service Cloud is the only AI-powered customer service platform, able to manage every service channel from social media to phone calls in one console.
If you are interested in connecting with our Salesforce Service Cloud consultants, contact us today!
Service Cloud+AI can help you to:
- Instantly view customer profiles, purchasing history, account information and interactions on a single screen, and see every customer interaction in a chronological timeline.
- Assign cases to the agents best qualified to resolve them fast using AI recommendations.
- Automate email responses, field updates, and task assignments in a point-and-click interface.
- Route work based on your business’ priorities.
- Log all your calls automatically, and call customers with the click of a single button right in the Service Console.
- Respond to customer care requests sent directly to your team across all social platforms.
Give your agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein.
Resolve Service Issues
Improve field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.
Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, all in one dynamic, connected CRM solution.
Reduce Case Volume
Give clients the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.