Salesforce – Platform Commitment Lead

 

The Platform Commitment Lead is tasked with owning a client relationship in a Salesforce Support role. The PC Lead will develop and manage support projects and client relationships; including scoping and estimating cases, requirements gathering, managing budgets, executing deliverables,
and Salesforce configuration/administration.

 

If you are interested in joining our team as a Platform Commitment Lead 

Apply Now

Key Responsibilities Include:

 

  • Must possess strong project management skills and be able to manage many clients at once.
  • Provide high-level project management to each engagement; Meeting with each customer regularly and proactively; Providing weekly updates on budgets and statuses.
  • Utilize larger Demand Chain team to delegate work as appropriate; Actively manage those resources and their assigned tasks as required. 
  • Synthesize requirements to create clear and comprehensive requirements for each case; Keep case statuses updated and accurate details on the solution provided. 
  • Understand desired business outcomes and define success criteria.
  • Grow client relationships through documentation and thorough understanding of their businesses and Salesforce instances; Provide recommendations to improve their business processes. 
  • Identify growth areas within each client and assist project teams if larger project need, outside of support, is identified.
  • Design elegant, innovative Salesforce solutions; Such as configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality.
  • Manage the delivery and testing of each request within established SLAs.
  • Make decisions that positively impact customer, departmental, and individual metrics.
  • While this is not an on-call position, availability outside of standard office hours may be required from time-to-time to address high-priority issues.

 

 

Required Skills and Experience:

 

  • 3+ years of Salesforce administration or business analysis experience.
  • Desire to learn new things.
  • Excellent troubleshooting skills within Salesforce.
  • Outstanding communication and de-escalation skills; very strong customer-facing skills.
  • Ability to manage time effectively; “context-switch” successfully and often.
  • Ability to effectively delegate.

 

Desired Skills / Certifications

 

  • Prior experience in a Salesforce consulting environment.
  • Prior experience with Salesforce development (Apex, Lightning).
  • Prior experience in an IT Support position.
  • Salesforce Certification (i.e., Administrator, Sales Cloud, or Service Cloud).

Are you interested in joining our team as a
Platform Commitment Lead?