Case Study: Heating & Cooling Company Solution: Salesforce Service Cloud & Field Service Lightning Deployment Need: A full service residential and commercial heating and cooling company that has been serving the Twin Cities area for over 30 years had purchased Salesforce previously and was not fully “spun up” on the relevant licenses, products, […]
Case Study: Central 1 Solution: Lightning Service Cloud Deployment Central 1 is the central financial facility and trade association for the British Columbia (B.C) and Ontario credit union systems. Central 1 represents a consumer-oriented, full-service retail financial system that serves 3.3 million members and holds $116 billion in assets and is owned primarily by its […]
Case Study: Ergotron MANUFACTURING Solution: Global Service Cloud Deployment Ergotron is a global manufacturer of leading digital display mounting and mobility products. Need: Ergotron faced a challenge. Key elements of customer information were being held in disparate systems and maintained by separate ad-hoc processes, preventing visibility to data. Data sources included a combination of paper […]
Case Study: National Insurance Company Solution: Salesforce Platform & Community Cloud Case Study for a private mutual insurance company with 100+ years of experience serving policyholders’ property-and-casualty insurance needs. Need: A National Insurance Company with 500+ employees using Salesforce that was heavily invested in the Salesforce Platform across the entire organization, however their customer portal […]
CASE STUDY: myON Solution: Salesforce Lightning and Pardot Launched in 2011, myON is the fastest-growing digital literacy company for the K–12 education market. More than 7.5 million students have access to myON throughout 49 states and 20 countries worldwide. myON offers unlimited reading in a curated library of more than 13,000 digital books dynamically matched […]
Case Study: Industry Integrity Organization Solution: Salesforce Community Cloud Industry Integrity Organization’s ensure regulated businesses can compete fairly, marketplaces can remain free from fraud, customers receive fair treatment, and businesses operating in specific industries can conduct their affairs with honesty and integrity. Need: The organization needed: To update their paper based application process for regulated […]
Case Study: Multinational Conglomerate Corporation Solution: Sales Cloud Need: Leadership needed more forecasting capability, improved sales tracking, and sales management tools. The Global Application Management System used for sales forecasting and expected sales delivery was becoming cost prohibitive. The system required significant overhead to support the reporting needs of the division. Evolving business practices stymied […]