Manufacturing Solution: Salesforce Service Cloud + Field Service Lightning (FSL) Catalyzes Growth in Challenging Times Total Comfort is a full-service residential and commercial heating and cooling (HVAC) company. CHALLENGE Total Comfort has been a leading provider of heating and cooling services in the Twin Cities metro area for over thirty years. The HVAC company was […]
Manufacturing Solution: Salesforce Sales Cloud Deployment Unlocks Business Potential Nystrom manufactures and sells a broad line of specialty building products to construction professionals and architects in the commercial construction industry. CHALLENGE Nystrom had enjoyed solid growth for years by selling quality products via a transaction-based sales approach. Future growth acceleration depended on 1) transitioning to […]
Case Study: Kraus-Anderson Solution: Salesforce / EPIC Integration Kraus-Anderson, Inc. (KAI) is an integrated construction management and real estate enterprise working independently and in collaboration with a family of companies including insurance and financing operations. Need: Kraus-Anderson had been using Salesforce as an Opportunity / Customer Relationship Management (CRM) tool for their sales team and […]
Case Study: Central 1 Solution: Lightning Service Cloud Deployment Central 1 is the central financial facility and trade association for the British Columbia (B.C) and Ontario credit union systems. Central 1 represents a consumer-oriented, full-service retail financial system that serves 3.3 million members and holds $116 billion in assets and is owned primarily by its […]
Case Study: Ergotron MANUFACTURING Solution: Global Service Cloud Deployment Ergotron is a global manufacturer of leading digital display mounting and mobility products. Need: Ergotron faced a challenge. Key elements of customer information were being held in disparate systems and maintained by separate ad-hoc processes, preventing visibility to data. Data sources included a combination of paper […]
Case Study: CASES Solution: Salesforce Sales Cloud Center for Alternative Sentencing and Employment Services (CASES) The mission of CASES is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. Need: CASES was looking for a team to […]
Case Study: National Insurance Company Solution: Salesforce Platform & Community Cloud Case Study for a private mutual insurance company with 100+ years of experience serving policyholders’ property-and-casualty insurance needs. Need: A National Insurance Company with 500+ employees using Salesforce that was heavily invested in the Salesforce Platform across the entire organization, however their customer portal […]
CASE STUDY: myON Solution: Salesforce Lightning and Pardot Launched in 2011, myON is the fastest-growing digital literacy company for the K–12 education market. More than 7.5 million students have access to myON throughout 49 states and 20 countries worldwide. myON offers unlimited reading in a curated library of more than 13,000 digital books dynamically matched […]
Case Study: Industry Integrity Organization Solution: Salesforce Community Cloud Industry Integrity Organization’s ensure regulated businesses can compete fairly, marketplaces can remain free from fraud, customers receive fair treatment, and businesses operating in specific industries can conduct their affairs with honesty and integrity. Need: The organization needed: To update their paper based application process for regulated […]
Case Study: Consumer Research Company Solution: Salesforce App Cloud & Salesforce Sales Cloud Research and testing company specializing in food based products. The organization works with mid to large consumer food producers to provide essential insight using consumer research. Need: A local consumer research company was experiencing slow growth due to non-scalable technology (Cold Fusion, […]